Just found out your IT provider was acquired?
Here is what usually happens next — and your options.
You signed up with a local IT service provider for local support, local business knowledge, and for a better level of care.
But what happens when they are acquired by a large global provider? Most of the benefits go out the door:
New account managers
Their focus shifts from service to growing revenue (they need a return on their investment)
You go from being important to the provider to just another source of income
Not long after comes the offshoring of support
and then comes the pricing review . . . .
This can be unsettling in the least for a business.
Do not despair - you have options.
Of course you can wear it on the chin and hope that the service, and price, you expect is provided.
Alternatively, you can take the opportunity to re-assess your business IT needs.
Now is an ideal time for that re-assessment.
With the advancements in cloud and AI, come new opportunities for your business.
Opportunities that many legacy IT providers are not equipped for.
The Small Robot Difference
This is where we come in.
Our team is highly skilled and experienced in modern tech.
We know it, we use it, and know the benefits and pitfalls.
We partner with the best to bring you the best; Cisco, Google, Microsoft, Anthropic.
Best of all, we are a self-funded, Australian owned & operated tech business who actually cares.
We don't answer to investors, we answer to you.
Our success is reliant upon your success, so we work hard for you.
We are not a faceless entity; we are real people who you will know by name, as an extension of your team.
We make the transition easy by doing the heavy lifting, so you can continue to focus on your business not distractions.
Our Fully Managed IT & Security Service.
You get more than support when things break. We provide strategic IT leadership to provide the technology you need to get your business where you want to go - whether it cloud, AI, or the latest in IoT/oT, we've got you covered.
We provide AI, Administration, Engineering, and Security Analysts that secure your business, simplify & modernise your business, and automate your business for success & growth.
We understand that not everyone business is the same, which is why our solutions and services are flexible.
And while we have listed our IT & Security below, we offer many other options - starting from user $6/user/month.
Why not have a chat with us today on how we can best serve your business?
Managed IT & Cisco Cybersecurity (1-299 users)
$199
Per user/month
Managed IT Service Component
Headache and hassle-free management of your IT environment from an expert tech & security company.
Small Robot brings over 25 Years of IT Management, Systems Administration & Support to your business.
We go beyond traditional IT Support as our team are highly skilled in modern tech - Network, Cloud & AI, to give you a technology capability that you can trust for your future.
Our team are not just reactive, we actively seek ways to simplify, improve and automate your business.
What's included:
AI & Tech Leadership, Management & Support
Engagement; ensure tech meets business needs
AI & Cloud adoption made easy
Secure Managed Microsoft 365 / Google Workspace
Asset discovery & management
Live Real-Time Desktop Support
Business Hours Remote Support*
24*7 Automated Support & Cybersecurity via our Trained AI Support Agent and Human Analysts
24*7 Hotline for Business Critical Events
Fully Managed & Licenced:
Microsoft 365 / Google Workspace
Remote Management software
Optional: +$50/user/mth for AI-powered business
Managed Cisco Cybersecurity Component
'Best in class' security you can trust with the Managed Cisco Cybersecurity Advanced package.
Cybersecurity Advanced is our highest-grade managed security package — powered by Cisco, and actively monitored by expert threat hunters..
This isn't "set and forget" software. It's a living security operation watching over your business every hour of every day.
What's included:
Endpoints protected: Advanced endpoint protection
Internet Protected: Threats blocked before they happen
Identity Protected: AI-powered, risk based analysis
Email Protected: Stop Phishing & Email Compromise
Always On Protection: Protect users on & off the network
Trusted Device Access Only
Shadow IT & AI Usage Discovery
Manage granular website access
Manage Cloud App & AI usage
Deep domain inspection to uncover hidden threats
Expert threat hunting to identify emerging threats
Fully Managed & Licenced:
Cisco Umbrella DNS Security Advantage
Cisco Email Threat Defence
Cisco Duo Advantage
Cisco Secure Endpoint Advantage
IT Leadership
Our team have of 30 years of IT Management & Leadership experience.
We provide the technical capability & direction to meet the business objectives.
Our relationship with strategic partners Cisco and Google give us inside running into leading network, security & cloud technologies to power your business future.
IT Engineering
Our highly highly experienced team are skilled in modern business technologies covering cloud, IoT, Data-driven Automation & AI.
Our hands-on tech team skilled in building & managing legacy infrastructure and servers, as well as migrations to newer, better and more efficient tech.
IT Support
Our hybrid human-AI support model ensures your business users get the support they need when they need it.
No long queues, slow response times, our unanswered calls.
Our trained multi-model AI Agent can take calls and chats to triage and fix issues quickly, escalating to one of our team when needed.
Managed Cisco Network
Cisco Secure Firewall and Cisco Meraki provide your business with a secure, highly performant network to keep your business online 24*7.
Users connect simply, securely from anywhere in the world and from any device.
Cisco Secure Firewall delivers AI-ready, hybrid mesh protection that unifies security across data centres, clouds, and remote environments. It provides advanced, automated threat intelligence, encrypted traffic analysis, and zero-trust segmentation, empowering organisations to block threats at machine speed without compromising network performance.
Cisco Meraki is the cloud-managed IT platform that simplifies your network. By unifying switching, wireless, security, and IoT devices into a single intuitive dashboard, Meraki eliminates complex infrastructure management, empowering your team to focus on business growth rather than daily IT troubleshooting.
Cisco Meraki is more than just an office gateway - it is an IoT powerhouse, capable of running video surveillance, environmental monitoring and many other scenarios.
Small Robot provide the installation, management & monitoring to keep your network running strong, freeing up your team to focus on your business not your infrastructure.
Do you have further questions?
Would you like to know more?
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